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Rescheduling, cancellation and refund policy

Rescheduling Charge

You may reschedule or suspend delivery of the Services by notifying us. You accept that we may charge you for any part of the Services that we have delivered to you prior to the rescheduling or suspension of the Services plus an administration fee of £59.00 per working day while the Services are suspended. The Services may only be suspended by you for a maximum period of five (5) consecutive working days commencing on the next working day falling immediately after the original date of delivery specified in the Order.

Any administration fee added by us to Your Order shall form part of the final price.

Cancellation Charges

If you wish to cancel our service then:

  • For all Services, except interpretation, if you cancel the Services after We have accepted Your Order then You undertake to pay Us 50% of the total Order price no later than the next working day after the date You cancel Your Order and You will pay Us the balance of the Order no later than two (2) working days after the date that You cancelled the Order.
  • For interpretation Services only, We will indicate in the Quotation to You the cancellation charges that will apply in the event that You cancel Your Order with Us. By accepting a Quotation that includes interpretation Services You agree to be bound by any cancellation charges that We have detailed in that relevant Quotation.



If you are ending/cancelling the agreement for a reason set out at (a) to (e) below, the agreement will end immediately and we will refund you in full for any Services which have not been provided or have not been provided properly. The reasons are:

  1. We have told you about an upcoming change to the Services or these Terms which you do not agree to;
  2. We have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
  3. We have told you that we plan to transfer our rights under the Contract to someone else and you do not wish to proceed;
  4. there is a risk that supply of the Services may be significantly delayed because of events outside our control; or
  5. We have suspended supply of the Services for technical reasons, or we notify You that we are going to suspend them for technical reasons, in each case for a period of more than one (1) month.

For Cancellation you can contact us at our email Upon cancellation, the refund is applicable only at our sole discretion.

All refunds will be issued as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

We take user feedback very seriously and use it to constantly improve our products and quality of service.



  • Partial cancellations are allowed subject to confirmation from our back office staff. Partial refund will be made in case of partial cancellation.


  • In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and we will not be liable to pay any refund to you in all such cases.



Our refund policies are simple. You can claim a refund by:

  1. Send us an email at or;

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back office staff gives confirmation of refund. Then, the refund will be made accordingly.

Note: We reserves the right of any changes in refund policy. Any changes will be updated on our website.

Methods of Payment and Refund

We will refund your order to the original payment method, once it has been processed.

Refund Cycle:

The Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.

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